DFC Technical Specialist

Our Vision

Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves.

Our objective is to be the world's best sportswear supplier for retailers, companies, and teams.

Our Dallas Fulfillment Center (DFC) is located in Grand Prairie where we have 200,000+ square feet of state of the art production and inventory. We will maximize our facility with two shifts of production, five days per week. We enjoy a culturally diverse workforce and promote team orientated solutions to delight our customers.

The position’s primary responsibility is to support and manage Cutter & Buck’s systems that interface with the organization's global ERP system (Infor’s M3 and WMS and other modules) at the Dallas Fulfillment Center (DFC) located in Grand Prairie. You will work with both office and warehouse staff, troubleshoot system errors, support user maintenance requests, and ensure the WMS and its accompanying system are functioning as needed.

These systems include, but are not limited to

• An inventory control and goods-to-person picking robotic system
• Order flow control hardware and software

The position collaborates with the System Support Specialist and others in the New Wave North America Information Technology organization to support this role. This role will administer various other software applications used throughout the DFC that interface with the warehouse management system.

This is a hybrid role with periodic on-site requirements and support needs. Applicants must regularly be available for on-site work and within driving distance of the DFC.

• Support the warehouse management system including:
• Perform extensive testing for updates to Auto Store, Kardex, SVT and Putwall.
• Troubleshoot problems with Auto Store, Kardex, SVT and Putwall. This includes working directly with the vendors for any Production or Software Update issues.
• Understand and analyze business processes and work with users on how to best utilize the systems.
• Troubleshoot system issues, interface with vendor support to resolve issues.
• Manage the interfaces between the warehouse management system and other systems that connect to the WMS.
• Working in the WMS is crucial to be able to support the systems that interface with the WMS. This requires an understanding of the WMS, Embroidery Development System and Interform. Will also occasionally provide end user support of the WMS.
• Create new queries and reports as required by the business.
• Assist System Support Specialist with the Embroidery Development System, including testing and end user support.
• Assist System Support Specialist with converting VAS Labels and Tags from Bartender to use Interform. Interform is the new print solution for Infor.
• Assist System Support Specialist new VAS Tag and Label requests.
• Assist System Support Specialist with development of new Forms or Labels in Interform used by the WMS.
• Assist with testing as needed for the Infor WMS and M3 ERP projects.
• Provides backup to the System Support Specialist as needed.
• Along with IT Helpdesk team, provide secondary general IT user support at the facility as needed.

• Experience supporting a warehouse management system for a large Fulfillment Center. Recent experience with Infor WMS for quickly transitioning to the new system.
• Experience as a business analyst working with directly with users on process matters and deriving and deploying solutions.
• Experience with Auto Store ASRS, SVT and Kardex software that runs the Auto Store ASRS.
• Experience with Label Design programs like Interform and Bartender.
• Experience interfacing directly with software vendors to efficiently resolve issues.
• Experience with SQL preferred.
• Experience with WMS system implementations preferred.
• Able to effectively balance project work with daily maintenance and user support.
• Organized and process oriented. Diligent with documentation.
• Able to take a structured and thorough approach to troubleshooting, analysis, testing and deployment.
• Able to effectively interface and communicate with…