Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The Primary Purpose of the Position is:
To perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities.

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge;

communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manages a system for follow-up care such as consults, tests, etc.)

Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through My Healthy Vet  and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

identifies incomplete encounters and communicates findings to providers; as needed; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients.

Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Schedules, cancels, reschedules, follow-up and/or consult appointments. Processes emergency and nonemergency transfers to other VA facilities or private hospitals. Monitors, request, scan, and updates patient insurance information via insurance buffer software (ICB-NTX-live) and or the Pre-registration program.

Verifies, updates, and confirms current demographic information, and use of Integrated Scheduling System (ISS) and/or Veterans Health Information and Technology Architecture (Vista) software packages- preregistration menu when patient's check-in for their scheduled or unscheduled appointment.

Enters information such as clinic appointment, no-show, clinic or patient cancellation data into the ISS or Vista information system(s) and software. Generates a variety of documents/reports for the clinic/section. Provides clinical staff with clinic availability profiles to improve and compliment Access. Informs patient about the benefits of My Healthe Vet in-person authentication and direct patients to areas associated with the program to be registered.

Provides comprehensive on the job training to new and existing staff in their respective area of responsibility as needed.

Establishes and maintains office records and information, files of various types that may be needed or with assist in the efficient operation of the facility.

Requisition s needed office supplies, materials, and services.

Uses the Integrated Scheduling System (ISS) or Vista information system and databases or spreadsheet software to schedule appointments; create, enter, revise, sort or calculate, and retrieve data for reports; review alerts from providers; and enter patients' appointment data, providers' labs, pharmacy and/or radiology request, and annotate/update patient record.

Demonstrates Courtesy and Professionalism.

Applies Knowledge of Medical Terminology.

Maintains patient confidentiality with written and verbal information, per HIPAA requirements.

Completes all other assigned duties.

Work Schedule:

Monday - Friday, 7:30am - 4:00pm, or 8:00am - 4:30pm, based on the needs of the service.

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Telework:
Not Available

Virtual:
This is not a virtual…