AR Specialist

Position Purpose

Ensure customer accounts are properly maintained and monitored in accordance with company procedures and policies.

This position has no supervisory responsibilities.

Essential Job Results:

• Reviews of customer invoices and monthly statements are processed accurately.
• Assists and applies customer payments via credit card.
• Contacts customers to resolve payment discrepancies.
• Reviews aging report to identify accounts that are at risk for delayed or non-payment.
• Communicates accounts that are questionable to manager.
• Answer incoming calls from internal and external customers for all accounts receivable related inquiries including payments.
• Maintain accounts receivable customer related files and records.
• Assists manager to identify credit worthiness and extension of credit of accounts.
• Assists with gathering support for all audits, including extracting related documentation.
• Carries out any other related functions assigned by the manager.
• Assists the Cash Application Specialist as and when required.

• Ensures adherence to all Accounts Receivable policies and procedures.

• Performs special projects, audits and analytics at the branch level, provides and presents recommendations via written reporting.

Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

High school diploma or general education degree (GED);
At least five years of related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, and Registrations:
There are no certificates, licenses, or registrations required for this role.

• Strong computer skills; including proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, rate, ratio, and percentage.

• Ability to consistently follow company standard operating procedures.
• Ability to do repetitive work and work under tight deadline pressures.
• Ability to maintain organized work processes, materials, and files.
• Ability to self-start and maintain a high degree of attention to detail.
• Ability to recognize priorities and organize workload accordingly.

• Strong Interpersonal
  
  Skills:
  
  Ability to listen and converse in a clear, concise, and professional manner.
• Ability to demonstrate considerable tact and diplomacy in dealing with others.
• Ability to work within a team-based environment and work independently.

• Customer Focused:
  Taking the perspective of who we serve into everything we do, anticipating their needs, and responding quickly.
• Own It:
  Focus on the goal and show initiative, with a sense of urgency and pride in doing things right the first time.
• One Team:
  We win together, with everyone playing their role and leveraging the strengths of the team.
• Innovate:
  Embracing and creating positive changes to continuously improve and develop competitive, valuable solutions.
• Engage:
  Seek out and share information to make sure everyone is fully informed and aware of what they need to know to succeed.

The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and lift to 10 pounds. Specific vision requirements for this position are close vision, color vision, depth perception, and the ability to adjust focus.

Office Environment:
Typical office building with most work performed at a desk using equipment such as PCs, laptops, phones, and electronic files.