Customer Support Engineer

Customer Support Engineer

Published 09.02.2025

Company:
Safran Helicopter Engines

Job field:
Customer services and support

Location:

Grand Prairie, Texas, United States

Contract type:
Permanent

Contract duration:
Full-time

Required degree:
Bachelor's Degree

Required experience:

More than 5 years

Professional status:
Professional, Engineer & Manager

Salary range: TBD based on experience

Join a Global Leader in Aerospace Innovation! At Safran Helicopter Engines, joining our team means becoming part of a world‑renowned, forward‑thinking company that leads the way in helicopter engine propulsion. You'll collaborate with a passionate, diverse group of professionals who are driven by excellence and innovation. We believe diversity is a strength, and we're proud to foster an inclusive workplace.

• Be part of a global leader in aerospace propulsion
• Flexible work arrangements to support your lifestyle
• Work on cutting‑edge technology in helicopter engines
• Inclusive culture that values your voice and ideas
• Career development opportunities within a global organization
• Comprehensive benefits package including health, 401K, and an employee stock purchase plan

• Bachelor's degree in Aeronautical or Mechanical Engineering, or A&P license with 5+ years of experience on turboshaft engines
• 2–5 years of experience in Aeronautical Maintenance or Engineering
• Proficiency in English (written and spoken);
  French language skills a plus
• Strong analytical skills and familiarity with Microsoft Office and Power BI
• Experience with Safran‑powered aircraft preferred
• Physical & Work Environment Requirements:
  Ability to lift up to 25 lbs occasionally;
  Comfortable working in quiet office environments and occasionally exposed to airborne particles or chemicals;
  Visual acuity for close work and color differentiation

• Deliver expert‑level technical support to Field Representatives and customers through phone consultations, email correspondence, and on‑site engagements, ensuring timely resolution of complex issues.
• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
• Lead root cause investigations for in‑service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions, and support fleet‑wide reliability enhancements.

Safran is an international high‑technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turbo shafts in the world and has more than 2,500 customers in 155 countries.

2709 Forum Drive TX 75052

Grand Prairie

Texas United States