Regional Ops Support Coordinator

Overview

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful.

They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

• Acts as the primary point of contact for the assigned regional sales rep base and develops an intimate knowledge of each account.
• Manages daily operation coordination for the assigned regional rep base to meet customer expectations and company goals.
• Manages and maintains regional order backlog for respective rep assignments to ensure timely order processing and delivery.
• Delivers superior service for customers at every point of contact according to company standards.
• Provides direction and guidance to internal teams to achieve performance targets.
• Accepts and processes sales orders timely, including verifying orders for accuracy.
• Sources sales orders to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder data to minimize freight cost and ensure on-time delivery.
• Manages the material requirements planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinates customer pickup orders in the Will Call center by partnering with the production team to plan and execute the daily order schedule.
• Identifies, communicates, and resolves any problems in the fulfillment process.

• High School Diploma
• 1 - 3 years Customer Service experience
• Type minimum of 35 wpm
• Proficient computer skills
• Excellent communication and teamwork ability

• Customer Focus
• Decision Quality
• Plans and Aligns
• Manages Ambiguity

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime as needed

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount

THIRD PARTY AGENCY:
Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions. Equal Opportunity Employer – Minority/Female/Disability/Veteran