Customer Service Representative

Job Description

At Airbus Helicopters, our customers depend on us for reliability and expertise. We are looking for a Customer Service Representative who is 50% technical expert and 50% relationship builder. In this role, you will manage the full spectrum of order entry, logistics tracking, and customer communication, ensuring every interaction reinforces our commitment to excellence. Join us and help drive the front‑end operations of a global leader in aviation.

A suburb just outside the Dallas‑Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home – you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

A suburb just outside the Dallas‑Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home – you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high‑deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e‑learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

• Provide end‑to‑end resolution of basic customer concerns
• Administer Basic Orders – primarily Planned and Rush Orders for new spares accurately
• Interpret orders on receipt and key entry accordingly.
• Provide Customer Quotations with a high level of accuracy
• Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.
• Locate and track logistics details in order to share with customers to support return to service efforts
• Create internal cases in Salesforce for expedited order logistics and customer communication

• Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates
• Record and log customer complaints
• Provide customers order status as requested
• Build a positive rapport and relationship with every customer
• Communicate MRO statuses
• Maintain appropriate lines of business for order entry

• Be a High school graduate or equivalent
• Two (2) years' experience in logistics, technical, or customer support areas ---OR---
• One (1) year of experience at Airbus in a position working with aviation parts---OR---
• An A&P License may be substituted for the 2 years of experience
• Skilled in the use of standard office productivity tools (Microsoft or Google)
• Proven organizational and interpersonal skills
• Proven track record of working in a fast paced demanding environment

• 0-10% Domestic and International may be expected

• Authorized to Work in the US

• Onsite or remote: 90-100% Onsite
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and…