Order Processor - Customer Service

CSI is looking to hire an organized and people‑focused individual for the Order Processor– Customer Service position in our Grand Prairie, TX office. This role involves supporting customers and the sales staff with varied tasks related to customer requests for information, including quoting and order management. Attention to detail will be important as this position requires tasks such as setting up new customer accounts per instructions and syncing customers from our CRM.

Salary: $20 - $23 per hour

CSI provides state‑of‑the‑art stainless‑steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth, with a large dose of community and fun.

We believe our employees are our greatest resource and are committed to investing in our team. We offer health and wellness, paid time off, retirement planning, ongoing personal development, and more. We also value fun and community, hosting company BBQs, bringing in local food trucks, casual Fridays, wellness programs, and encouraging our team to invest and volunteer in the local community.

• Understand philosophy of setting up new customer accounts
• Data integrity – Daily
• Answer roll‑over calls
• Set up New Customer accounts per instructions – Within 1 hour of receipt
• Respond to customers internal and external – Within 1 hour of receipt
• Convert quotes per customer orders per standard – Daily
• Execute proper review and updates of all open orders, including communication for internal and external customers – Daily
• Maintain all accounts, contacts, and records in ERP – Daily
• Include sales in customer interaction including quotes, orders, new customers, national account activity, and territory related accounts – Daily
• File all documents in the DMS – Daily
• Communicate with vendors to purchase and expedite drop ship goods – Daily
• Coordinate any special logistic needs as required by customer – Daily
• Support sales efforts through questioning and qualifying the prospect – Daily
• Ensure proper handling of return goods

• High school diploma or equivalent, required; college credits desired
• Technical (mechanical) emphasis, preferred

• Professional telephone etiquette, required
• Computer proficiency, required
• Excellent MS Office experience, preferred; CRM experience, preferred

More than 40 hours per week may occasionally be required. Overnight travel, Saturday, Sunday and holiday hours may occasionally be required but are not anticipated with this position. The position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment.

The position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies up to 20 pounds.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire.

CSI participates in E‑Verify. Must have the right to work in the United States.