Event Guest Services - Texas Trust CU Theatre Grand Prairie

A Brief Overview

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

• A minimum education level of:
  High School Diploma or its equivalency
• A minimum of 0- of related work experience
• Able to work efficiently in a fast-paced environment
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills
• Sound judgment; able to make sound decisions
• Available to work evenings, weekends, and holidays

Pay Scale: $13.50 - $17.00 p/h

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits:
Part-time: This position may be eligible for benefits (ACA qualification)

Employer does not offer work visa sponsorship for this position.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.