Controlled Substance Research Clerk

Position Summary

Under direct supervision, and working within a secured or restricted area, the Controlled Substance Research Clerk performs routine, detail-oriented clerical tasks with an analytical focus and strong client-service orientation. This position collaborates closely with the client and internal team members to support daily operations. Primary responsibilities include ongoing communication with clients regarding processed data, system functionality, and file maintenance inquiries or issues.

The role also manages the flow of data and information between the client, Inmar, and the vendor. This role should maintain a solid understanding of all company services and reporting capabilities and be able to navigate and use the system independently.

• Prioritize work items according to client service-level agreement (SLA) requirements
• Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner
• Manage inbound returns to prioritize RA issuance based on customer requirements
• Adhere to prescribed routines and practices; maintain detailed, accurate files and records
• Work efficiently and accurately in an atmosphere of frequent interruption
• Prioritize and manage multiple tasks requiring extensive and timely follow‑up and completion
• Champ;
  Proceed independently and carry out assignments to completion with minimal instruction
• Communicate with installation and programming staff to resolve data issues
• Receive and respond to client requests and inquiries, through written and oral communications
• Work with the client to develop, refine and maintain new processes, per the client’s specifications
• Facilitate the return authorization process for product held in Company centers for return to supplier
• Initiate internal correspondence requiring action from other departments
• Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information
• Determine appropriate reports to be used for ad‑hoc client requests

• platte Performs other duties as assigned
• Complies with all policies and standards

• High School diploma (or its equivalent) required
• 1‑3 years experience in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position
• Legally authorized to work in the U.S.
• kesin proven interpersonal and communication skills, and the ability to delegate and prioritize work
• Bilingual a plus but not required
• Competent with Microsoft Office and Google suites; experience using basic office equipment
• Able to follow standard operating procedures and follow instructions
• Able to work in an environment that is not climate controlled
• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (overtime) as needed

• Use Hands to Handle Objects – Frequently
• Reach with Hands or Arms – Frequently
• Talk or Hear and Read Instructions – Frequently
• Stand, Kneel, or Stoop and Lift 20 Pounds – Frequently
• View Items at a Close Range – Frequently

Rarely:
Job requires this activity up to 25% of the time

Occasionally:
Job requires this activity between 25% - 50% of the time

Frequently:
Job requires this HH activity between 50% - 75% of the occupying time

Constantly:
Job requires this activity more than 75% d the upl time

• Personal Credibility:
  Achieves success using their ability to develop, maintain, and strengthen partnerships with others internally or externally.
• Teamwork:
  Advanced communication skills used to lead a team.
• Adaptable:
  Arrives at a conclusion based on previous experiences and good judgment.
• Curious:
  Assesses circumstances using experience and a variety of information gathered.
• Communication:
  Contributes to strategy for their team.

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short‑term and…