Logistics Manager

Job

United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

LOGISTICS MANAGER

The Logistics Manager will be responsible for management of the call center daily operations including but not limited to personnel management, CSR (Customer Service Representatives) training, product orders and delivery, monitoring telematics systems, DOT compliance and customer service.

Wage Range: $90k-$100k, dependent upon experience

• Manage the CSR and delivery staff for transportation team including but not limited to scheduling and approving time, PTO requests, performance reviews, corrective action, training and development and hiring new employees.
• Communicate with the sales team and customers to ensure delivery of materials and equipment is accurate, on-time and as ordered. This includes prioritizing orders to meet delivery needs.
• Ensure excellent customer service from the CSR team and assist customers with questions regarding materials and delivery.
• Ensure compliance with DOT regulations as well as other applicable local, state and federal regulations.
• Ensure telematics systems are functioning appropriately and champion systems throughout the company. Assist with training employees on these systems.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High School diploma or general education degree (GED) required.
• 3-5 years of leadership/management and/or product knowledge required.
• Must possess a valid state driver’s license; CDL preferred.
• Knowledge of FMCSA (Federal Motor Carrier Safety Administration) rules and regulations preferred but will train the right candidate.
• Thorough operational knowledge and skills of end dumps and belly dumps (with and without pups) and related equipment to be operated.
• Thorough operational knowledge of transporting equipment.
• Can operate equipment safely and efficiently.

• Must be proficient in Microsoft suite of tools including Excel, Word and Outlook. Must be able to utilize internet effectively.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work independently within a team environment and assist the team with other duties as required.

• Ability to read and interpret documents such as delivery tickets, safety rules and procedure manuals as well as carry out written or verbal instructions.
• Demonstrate basic mathematical skills as well as the ability to interpret and compute basic formulas.
• Strong analytical and problem-solving skills.
• Willingness and ability to work in and adapt to changes in circumstances, tasks, customer needs and other conditions that may affect their daily responsibilities.
• Ability to cope well in stressful environments and communicate professionally.
• Demonstrate a strong dedication to meeting the needs and expectations of our external customers.
• Willingness to work independently within a team environment and assist the team with other duties as required.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.

• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures;
  Determines appropriate…