Retail Associate

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure‑hunt experience.

We value our people and are committed to learning, evolving, and growing together. Our team embraces excellence, collaboration, and diversity to create a positive force in our community.

The Retail Associate ensures our customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and may be requested to perform additional tasks as needed.

• Understands safety as the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all customers and associates with respect and courtesy; remains friendly and professional.
• Assists customers at all times, is register‑trained, responds, and greets with a smile.
• Handles customer issues promptly and courteously, calling a member of Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks—sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas—to maintain store cleanliness.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Prints assigned sizing and recovery per best practice to keep the store organized and merchandised.
• Expedites newly received merchandise to the sales floor with urgency, merchandises items per monthly guidelines, and maintains brand familiarity.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Safeguards confidential information, cash, credit‑card information, and merchandise.
• Follows all MOS policies, pricing, disposals, and cash‑handling procedures with accuracy.
• Maximizes productivity by executing best practices and minimizing steps in workflow.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

• Effectively communicates with customers, associates, and leadership in a friendly, respectful, cooperative manner.
• Performs basic mathematical calculations used in retail environments.

Ability to use store equipment including PDTs, registers, and PC; spend up to 100% of work time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds; use janitorial equipment, rolling racks, ladders, and other supplies.

Associates who work Stockroom shifts must be able to regularly push, pull, and lift more than 20 pounds.

None.

This job description is a summary of the primary duties and responsibilities of the position and is not intended to be a comprehensive or all‑inclusive listing. Content is subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience, in compliance with all applicable laws prohibiting discrimination based on protected characteristics.

The base pay range for this role is $14.81–$15.31, dependent on experience, qualifications, education, certifications, seniority, and location.

All associates receive accident,…