Area Operations Manager

Posted Monday, January 26, 2026 at 7:00 AM

The Area Operations Manager (AOM) operates as a chief of staff for the Area Vice President providing high level administrative support and facilitates information and processes for operational and state leaders. This person must be open to change in line with state direction and organizational goals championing the Able Light culture. With minimal direction and in alignment of our strategy and purpose, the AOM completes duties, produces regular and on-time reporting, assigned projects, and communicates on behalf of leadership with different stakeholders internally.

This includes, but is not limited to, staffing, finance, referral and placement, or training. These duties are significant business operational roles directly impacting Able Light operations and the people we serve.

• Supports and facilitates process requirements for annual licensing.
• Takes ownership of analysis and creation of materials for key meetings, develop agendas, communications, and related meeting materials.
• Provides ongoing administrative support as needed to the state leaders.
• Provides oversight and organization as it relates to Medicaid redetermination, licensing, and annual process for people we serve.
• Annual/sem‑annual meetings are calendarized and organized by person and AU (ISP, PFW).
• Partners with local leadership teams to support operational processes through communication, reporting, and accountability to regulations and Able Light needs.
• Assists state leadership with analysis of payroll program hours to actual spend.
• Oversees state‑required paperwork and submission in a timely manner.
• Takes lead role on Plan of Correction filing all pertinent documents in a timely manner.
• Supports DRO/MRO during survey/audits as needed.

• Approves or denies invoices under $1,000 (house repairs, past control, landscaping (snow)).
• State‑specific duties as assigned (EBT reconciliation).
• Orders supplies as needed for homes/state service lines.
• Manages electronic and physical mail and responds accordingly.

• Leads special projects as assigned.
• Recognition activities (quarterly).

• Ability to identify and implement creative solutions to a variety of challenging and changing situations.
• Articulate and confident; possesses poise and shows discretion and the highest degree of confidentiality and ethics.
• Strong planning, organizational, time, and project management skills to prioritize and complete multiple assignments and coordinate workflow with minimal supervision.
• Attention to detail and ability to read and interpret regulation and compliance documents.
• Excellent verbal and written communication skills.
• High proficiency in MS Word, Excel, and PowerPoint.
• Proficiency in Outlook, Adobe Acrobat, SharePoint, and other advanced computer skills.

Mission First – We are called to support others to flourish and that deserves our full energy, commitment, and focus.

One Able Light – We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage.

Christian Love – We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, we act with empathy, grace, dignity, and patience.

Education: Bachelor’s degree in a related field or commensurate experience.

• Four years of administrative experience, IDD regulations and compliance preferred.
• Experience in managing multiple projects in a fast‑paced environment.
• Advanced computer skills (Outlook, Excel, Word, PowerPoint, Adobe Acrobat, SharePoint).
• Valid driver’s license and willingness to work a flexible schedule, including occasional evenings and weekends.