Non-Perishable Manager

Overview

The Non-Perishable Manager serves as the primary subject matter expert at store level for all non-perishable departments, including Grocery, Bulk, Vitamins, Frozen, Dairy, Beer and Wine. The successful execution within these departments is the responsibility of the Non-Perishable Manager with oversight from the Store Manager. The Non-Perishable Manager ensures all operational recommendations regarding people, process, partners, and performance for non-perishable departments are provided in a timely manner to the Store Manager.

The Non-Perishable Manager oversees the Receiving department, ensuring compliance with all processes. In the Store Manager’s absence, the Non-Perishable Manager is expected to make the necessary decisions to maintain effective and efficient operational execution. In this instance, the Non-Perishable Manager will brief the appropriate Regional Trainer to ensure alignment in the decision making. Additionally, the Non-Perishable Manager assists in managing daily operations of an assigned store.

The Non-Perishable Manager must plan and prepare work schedules, supervise team members, and ensure compliance with established security, sales, and record keeping procedures and practices. In the absence of the Store Manager, the Non-Perishable Manager assumes complete responsibility for all phases of store operations. Work hours may include nights, weekends and holidays. Flexibility in store assignment is also required. Handling large sums of cash in compliance with company standards is required.

• Complete responsibility for the store in the Store Manager’s absence which may routinely involve oversight during the evening hours, including proper closing and security.
• Provide overall support for non-perishable departments:
  Grocery, Bulk, Vitamins, Frozen, Dairy, Beer and Wine.
• Oversees Receiving operations.
• Greets customers and maintains good customer relations.
• Identify areas for service improvements and implement processes, procedures, and changes to address issues.
• Manage all activities related to the non-perishable departments and their team members, including training, evaluating performance, recognizing achievement, and delegating work to maximize efficiency and profits.
• Provide constructive feedback, set performance expectations, and identify assignments that develop others.
• Support Store Manager with development and direction to improve product placement and appearance.
• Monitor display accuracy and appearance to support promotions; ensure products are properly displayed, correctly priced, signed, and stocked.
• Assist the Store Manager with health, safety, and sanitation to maintain a safe and clean environment and ensure compliance with OSHA and company standards.
• Ensure compliance with legal requirements and company policies (check cashing, security, wage and hour, etc.).
• Follow and enforce Sprouts Full at 4 Program.
• Maintain accurate department records on performance, disciplinary actions, cash handling, verification, etc.
• At times, perform duties of staff to ensure customer needs are met.
• Communicate sales goals, department performance, and opportunities with staff to drive results.
• Manage store maintenance, cleanliness, safety, and sanitation issues.
• Oversee and monitor cash handling and accounting; ensure store is secured and closed properly each day.
• Foster customer-focused service and train team members to deliver superior service.
• Maintain positive working relationships with team members, peers, supervisors, suppliers, and customers, handling challenging situations effectively.
• Maintain contact with team members at all levels involved in store operations (e.g., Warehouse, Distribution, Regional Directors, Regional Trainers, Merchandising).
• Motivate others to perform well and serve as a positive role model.
• Document accidents or incidents and follow company procedures.
• Respond to emergencies and day-to-day store problems as needed.
• Develop and train future leaders.
• Ensure dates on perishable merchandise are checked and expired items are removed per Sprouts procedures.
• Ensure team members are trained effectively.
• Ensure advertised specials are stocked.
• Other related…