Banking Specialist I or II

the timberline bank gj branch is hiring to fill one banking specialist position. This opening may be filled as either a banking specialist i or banking specialist ii, depending on the applicant’s prior banking experience and familiarity with banking products and services. Applicants should review both role descriptions and indicate which position they are applying for in their electronic application.

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

this position is responsible for providing quality customer service in processing customer transactions. Quality customer service includes accurate, efficient, courteous, and friendly transaction processing, cash handling, and greeting and engaging with customers. Adequate product knowledge is necessary to refer sales leads and to problem solve on an ongoing basis. The career progression is to move to a banking specialist ii when efficient in all necessary skills as determined by supervisor.

• provide quality customer service and greet customers promptly and courteously at all times.
• primarily responsible for answering telephone calls with exceptional telephone etiquette.
• process teller transactions accurately and efficiently.
• meet the required standards established for cash handling and cash disbursement.
• accurately meet policy requirements for teller drawer balancing.
• maintain a calm demeanor during periods of high volume.
• set up, maintain cleanliness of, and stock the coffee bar and make/serve coffee to customers and bank visitors.
• serve as the 1st floor kitchen monitor.
• maintain and organize 1st floor storage/supply room.
• responsible for branch supply orders for each department, inputting orders and delivering to proper departments upon arrival.
• guide existing and prospective customers on live tours of our timberline bank headquarters.
• determine the customers’ needs, offer solutions to meet those needs and problem solve on an ongoing basis.
• assist customers with queries concerning bank services.
• follow established audit, security, and compliance guidelines.
• represents timberline bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
• interact with other teams to collaborate and solve problems.
• engage professionally in person, via email, and on the phone to assist with every customer’s need or issue.
• work independently and in a team environment to maximize productivity in a most efficient manner.
• actively seek opportunities to contribute to teams outside immediate area of responsibility.
• adhere to timberline bank’s core values.
• ability to meet goals for rocks as assigned…