Supervisor - Bosselman Center

Overview

The Travel Center Supervisor is responsible for overseeing their department of the Travel Center during their shift in the absence of the Manager.

• Ensure paperwork is complete, accurate, and turned in on time.
• Open and close a shift, including completing all paperwork.
• Ensure customer needs are met and implement the company’s customer service policy.
• Supervise cash control and bank deposits.
• Assist in ensuring employees follow proper procedures for all aspects of food operations and handling/storage of product, complying with all food handling guidelines to meet or exceed state/federal regulations.
• Project a positive attitude.
• Assist in handling problems dealing with customers, personnel, or mechanical issues.
• Maintain cleanliness, organization, and overall appearance of the store in proper working order inside and out.
• Ensure items are properly ordered, stocked to inventory levels, and priced correctly.
• Assist in implementing and following up on company training procedures and supervision of employees.
• Assist in training all associates in food handling and company procedures including proper hold time and code dating.
• Ensure proper storage and dating of all food products, verify proper temperatures.
• Ensure shifts are covered and personnel are in proper uniform, neat and clean at all times.
• Enforce all company policies and procedures; report maintenance, customer, and personnel problems to upper management.
• Maintain necessary records - merchandise, personnel, and fuel; maintain a safe and healthy workplace.
• Provide friendly and competent customer service; maintain regular and timely attendance.

• Assists in other duties, as assigned.

• Directly supervises 4 to 20 employees in the absence of the manager.

• Minimum of six months to one year as sales associate.
• Must have a Food Handler’s permit or Serve Safe Certification where required by law or policy.

• Knowledge of operations of the assigned department.
• Must be able to work nights, weekends, and holidays.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
  
  - IF APPLICABLE.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

The physical demands described here are representative of those that must be met by the Supervisor to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• Must occasionally lift and/or move up to 50 lbs. Stand for long periods; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Retail