Store Manager, Retail & Store Manager

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Reports to Regional Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure training in sales, customer service, and operations
• Model company values and coach actively
• Communicate priorities and sales-driving information to maximize business opportunities
• Guide team to identify, recommend, and implement changes to improve productivity
• Recruit for store and promote diversity by creating inclusive environment
• Achieve store business plans, including sales, customer service, and operational goals
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results
• Partner with Regional Manager to develop plans to address issues and manage performance
• Ensure store schedule accuracy, proper staffing and operational tasks to deliver on customer promise
• Train store staff on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding
• Create a culture of learning and development, ensuring training tools are leveraged
• Hold regular store meetings ensuring all staff are up to date with directives
• Ensure store team is trained to deliver exceptional customer experience
• Lead store team to exceed customer expectations and achieve high Net Promoter Score (NPS)
• Leverage customer feedback to take appropriate actions and prevent or resolve concerns
• Ensure store is visually set to brand standards and marketing initiatives executed per company direction

• Minimum 3-years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

• Ability to stand, walk for majority of shift, frequently bend, squat, twist; lift up to 50 lbs., climb ladder to reach merchandise; see and distinguish between fabric patterns and colors

Pay Range: $43,173-$62,940

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.