Field Service Technician

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick-and-mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutel betting and 55 days of thoroughbred horse racing a year.

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Join to apply for the Field Service Technician role at Accel Entertainment
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• Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.
• Service region covers the Tri‑City area.
• Will train inexperienced candidates.
• Hiring for 4 Friday‑Monday shifts (12 pm‑10 pm).
• Shift starts from home.
• Company‑supplied vehicle + fuel card.
• Competitive benefits: health insurance (with vision and dental), 401(k) with match, PTO + paid holidays, and additional total rewards.

• Great customer service.
• High school diploma or equivalent.
• Terminal Handler’s License – costs covered by company.
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic/mechanical aptitude (e.g., HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively & follow written or verbal instruction.
• Strong organizational, problem‑solving, analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum of 21 years of age.
• Frequently required to lift/push weights up to 50 pounds.

The primary responsibilities of this position include servicing, repairing, cleaning, and maintaining Cash Amusement Devices (CAD), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations, promoting teamwork and a positive customer experience.

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs.

$18‑$22 per hour based on experience.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industries:
  Gambling Facilities and Casinos

Accel Entertainment is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.