Front Office Supervisor

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Provide leadership and guidance to ensure that exceptional customer service is being delivered to our customers through Front Office interaction via payments, bill inquiries, service issues, sales of ALLO products, handling equipment returns and completing general office duties.
** Front Office Supervisor

– Key Responsibilities **
* ** Training & Development**  + Assist with product and sales training for new offerings and ongoing education.  + Support the development and implementation of a comprehensive front office training plan and ongoing employee development.
* ** Leadership & Market Presence**  + Promote ALLO’s core values and brand excellence in the local markets.  + Advocate for community involvement and serve as an example of company culture.  + Foster relationships across ALLO departments to better serve our customers and employees.
* ** Team Coordination**  + Schedule regular one-on-one meetings with front office staff.  + Participate in biweekly front office meetings and biweekly leadership meetings.  + Coordinate annual and semi-annual performance reviews in partnership with the Front Office Manager.
* ** Operational Oversight**  + Act as the primary point of contact for daily front office needs, escalating to the manager when necessary.  + Manage office coverage across all locations, collaborating with other departments as needed.  + Refer disciplinary concerns to the Front Office Manager for resolution.  + Approve timecards and monitor attendance.  + Schedule weekly 30-minute update meetings with the Front Office Manager.
* ** Process Improvement**  + Review and refine front office processes to ensure seamless service delivery across all markets.  + Perform additional responsibilities as assigned by the Front Office Manager.

EDUCATION:

High School diploma or equivalent

EXPERIENCE:

5+ years of ALLO Front Office experience.

Additional supervisory experience is preferred

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
* Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
* Health and Wellness:
Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
* Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company.

We seek to recruit, develop, and retain the most talented people.
*** Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at  is a Drug Free and Tobacco Free Workplace.

Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses.

We also proudly offer innovative technology solutions for businesses of all size.
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