Area Customer Experience Specialist-Float Grand Haven, MI

Summary

As an Area Customer Experience Specialist (ACES), you will provide a best‑in‑class experience to both customers and colleagues, supporting branches within a region during their time of need. You will travel between local branches, adapting to varied locations daily, and must have reliable transportation. ACES are culture carriers, creating impact in each branch they visit, and receive consistent coaching from a centralized leadership team to help progress their career.

• Provide coverage in all aspects of branch banking, including customer transactions, servicing customer needs, and identifying opportunities to offer advice and guidance.
• Process customer transactions accurately and efficiently, maintaining proper cash controls and daily balances.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans, and other banking products and services.
• Teach customers how to optimize bank technology (online, mobile, and ATM banking).
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Assist in obtaining NMLS licensing as part of career development.
• Notary licensing preferred.
• Be dependable and adaptable, traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

• High School Diploma or GED.
• Minimum of 1 year customer service and branch banking experience.

• Bachelor’s degree.
• Experience with cash handling.
• Career‑mindset individuals who want to build a career within a supportive organization.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military experience in administration, contracting, civil affairs or similar roles.

No (eligible for overtime pay)

Office (certain positions outside the branch network may be eligible for a flexible work arrangement. The organization combines in‑office and work‑from‑home options, enabling teams to deepen connections and perform best work.)

Applicants must be currently authorized to work in the United States on a full‑time basis and the organization will not sponsor immigration benefits.

Huntington is an Equal Opportunity Employer. Tobacco‑Free Hiring Practice:
Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration.