Field Operations Supervisor

Overview

Our Supervisor Field Operations will be responsible for supervising installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Company’s quality and customer service standards are maintained. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

• Supervises troubleshoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
• Assists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
• Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
• Assists Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
• Maintains accurate time and attendance reporting
• Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
• Ability to effectively communicate with customers, management, employees and installation and service partners (contractors)
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• Maintains a professional appearance and appropriate behavior at all times
• Maintains good attendance
• All other duties as assigned

• Position requires a high school diploma or equivalent
• Basic knowledge of electronics and working knowledge of the operation are required
• Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred
• Basic working knowledge of email, Excel and internet required
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including gaffs, ladders, tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to climb poles using gaffs hooks and climbing belts
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their…