Service Shop Technician

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Do you love sports, fitness, fashion or the outdoors? Scheels can turn your passion into a rewarding career through our extensive business and product training. Scheels is a leader in the sporting goods industry, driving the best customer experience in the USA. Scheels boasts the largest selection of sports brands in America, offering world-class brands, special attractions, and unmatched customer service.

Scheels empowers associates to become experts in exceeding the needs and expectations of our customers. Mentorship and professional development training focus throughout your entire career.

• Efficiently provide maintenance and assembly of customer and store equipment. Equipment may involve bicycles, exercise machines, snowboards, skis, hockey skates and sticks, baseball gloves and bats, golf clubs, racquet sports, paintball markers and other merchandise in a Scheels Store
• Safely fill CO₂ and compressed air tanks for paintball markers
• Maintain accurate and detailed records for store and customer equipment
• Ensure a clean and professional environment
• Assist with delivering and loading customer equipment and merchandise at the store and to customer residences
• Speak for extended periods to customers or associates
• Exceptional problem‑solving and analytical skills
• Read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Write reports and speak effectively before groups of customers and associates
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures
• Excellent written and verbal communication skills
• Complete basic mathematical equations
• Work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings
• Complete other duties as assigned by Leadership
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits

Customer Service

• Genuinely and consistently treat co‑workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow‑up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in your role with the ability to apply knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach‑ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of a professional, clean and welcoming environment for customers, co‑workers and business partners

Efficiency

• Demonstrate pride and ownership of work while meeting expected deadlines

Education & Experience

Strong mechanical ability is preferred.

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk and hear with or without reasonable accommodation. Very heavy work – exerting more than 100 pounds of force occasionally or more than 50 pounds frequently – requires the ability to lift exactly as described.

Must be flexible to work assigned schedule between 9 a.m. and 9 p.m., Monday through Saturday, 10 a.m. and 6 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays.

To see a full list of benefit offerings from Scheels visit

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Scheels will provide reasonable accommodations for qualified individuals when appropriate.