Rental Associate

Overview

Join the Acme Tools Team as a Rental Associate in Grand Forks, ND! Acme Tools in Grand Forks, ND is looking for a Rental Associate to join our dedicated team. Do you thrive in a work environment where you're always on the move? Are you a problem-solver who provides excellent customer service? Would you like to work for a stable, growing, family-owned company that values hard work?

If so, it's time do your best work with Acme Tools.

Schedule: Full-time hours (40 hours/week) during our hours of operation

• Generous PTO from Day 1
• 6 Paid Holidays
• Employee Discounts
• Medical, Dental, and Vision insurance plans
• Medical and Dependent Care Flexible Spending Accounts
• Traditional and Roth 401(k) plans with company matching
• 100% company-paid Group Life Insurance
• Accident, AD&D, Cancer, and Critical Illness supplemental insurance programs
• Additional Voluntary Life Insurance
• 100% company-paid Short and Long-term Disability Coverage
• A Supportive and Collaborative Work Environment where your contributions matter

As a Rental Associate, you balance customer service and equipment management. Your responsibilities include:

• Identifying customer needs to correctly recommend the right tool or equipment
• Creating, modifying, and closing customer contracts accurately
• Loading, unloading, and organizing rental equipment around the yard
• Communicating professionally with customers via phone, email, and in person
• Instructing customers on tool and equipment safety, operation, loading, and unloading
• Inspecting tools, equipment, and trailers for damage and reporting repairs needed
• Recording hours and fuel levels upon rental and return
• Creating and closing service work orders on the computer
• Troubleshooting equipment issues for customers in person and on the phone
• Cleaning and maintaining tools and equipment
• Conducting daily inventory reports for tools and equipment inside the store and outside in the yard
• Scheduling ongoing maintenance to keep equipment in good working condition
• Conducting regular maintenance and minor repairs on various rental equipment (changing fluids, replacing filters, ignition replacements, changing hydraulic lines, and replacing starters and alternators)
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

• Valid Driver's License with a clean driving record
• Ability to work Saturdays
• Computer skills and ability to learn new software
• Strong communication skills
• Willingness to work indoors and outdoors in all seasons
• Ability to lift up to 70 lbs.
• Ability to sit, stand, and walk for the majority of your shift
• Ability to push, pull, squat, bend, and reach throughout your shift

• Mechanical aptitude
• Previous experience operating equipment
• Customer service experience
• Tools and equipment knowledge

For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.

Why Acme Tools?

Build your career with a company that takes pride in its customers, its products, and its people. Apply today etools.jobs to start your rewarding career with Acme Tools!

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Acme Tools is an equal opportunity employer.