Security Operations Technician

Overview

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Security Operations Technician with Epic Hosting, you will be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country. You’ll identify security events in the environment and coordinate investigation and response across multiple teams. You will use your ability to think critically to determine long-term process improvements rather than quick temporary solutions.

You’ll stay abreast of emerging security threats to recommend and implement new information security related solutions.

Learn more about the team at

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison is a city with multiple accolades for quality of life.

More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality and cost only a few dollars, prepared by a team of kitchen talent from restaurants around the country. After five years here, you’ll earn a four-week sabbatical anywhere in the world.

Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You’ll be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at

• Identify security events in the environment and coordinate investigation and response across multiple teams.
• Follow policies and procedures and escalate when policies or procedures are not followed.
• Escalate potential security incidents and provide relevant information.
• Meet all security responsibilities defined in policies and procedures.

• Familiarity with processes and tools such as enterprise firewalls, network intrusion detection/prevention, virtual private networking, application whitelisting, and data loss prevention.
• Familiarity with the security concepts of log analysis, monitoring and system/network auditing or experience working in a security operations center.
• Security certifications are a plus such as:
  • SANS/GIAC: GSEC
  • ISC2: SSCP
  • EC-Council: ECSA
  • CompTIA:
    Security+
• Knowledge of a scripting language such as Power Shell will be helpful.
• Exposure and/or experience with access management, Active Directory, and physical security is a plus.
• Familiarity with SIEM, MFA, and ITIL tools will be useful.
• Relocation to the Madison, WI area (reimbursed).
• Eligibility to work in the U.S. without visa sponsorship.
• Available to work 1st, 2nd, or 3rd shift.
• COVID-19 vaccination.

Relocation to Madison, WI area is reimbursed.

As an Equal Opportunity Employer, Epic is committed to diversity, equity, and inclusion. Please see our full non-discrimination statement at