Supervisor Revenue Cycle Support Services

Overview

Everything we do is underscored by a why — and that why is one another.

Location: Altru Health System, PO Box 6002, Grand Forks, ND 58201

Pay Range: $55,078.40 - $82,617.60

Summary

Supervisor, Revenue Cycle Support Services

Hybrid Position – Join an Engaged, Supportive Team

Altru Health System is seeking a Supervisor of Revenue Cycle Support Services to lead a high‑performing team supporting key financial functions across the organization. This role is ideal for someone with strong banking or accounting experience, excellent attention to detail, and a passion for process improvement.

• Oversee Daily Operational Functions Related To:
  • Payment posting
  • Reconciliation
  • Bankruptcy processing
  • Bad debt practices
  • Other assigned revenue cycle activities
• Supervise and mentor staff to ensure accurate and timely financial transaction processing
• Maintain compliance with regulatory guidelines and payer requirements
• Partner closely with leaders across the organization to support continuous performance improvement
• Identify opportunities to streamline workflows and enhance productivity
• Ensure high levels of accuracy, service, and operational accountability

• Strong background in banking, accounting, or financial operations
• Experience leading or supporting teams in revenue cycle, finance, or similar environments
• Excellent analytical skills and comfort working with detailed financial data
• Ability to manage multiple priorities while maintaining accuracy and compliance
• Strong communication skills and a collaborative leadership style

• Minimum of 3 years related experience
• Required:
  
  Associates - Business/Finance/Healthcare
• Preferred:
  Bachelors - Business/Finance/Healthcare

• Provides direct supervision and daily operational oversight of payment posting, reconciliation, bankruptcy processing, bad debt practices, and other assigned revenue cycle functions.
• Ensures timely, accurate posting of payments, adjustments, refunds, and transfers in compliance with payer, regulatory, and organizational requirements.
• Oversees reconciliation processes to ensure cash balances, contractual adjustments, and system totals are accurate and resolved timely.
• Monitors and manages bankruptcy workflows to ensure legal compliance, appropriate account handling, and coordination with internal and external partners.
• Oversees bad debt processes, including account reconciliation, recall, and documentation, in accordance with internal policy and applicable regulations.
• Supervises, coaches, and supports assigned staff; monitor productivity, quality, and performance, and address issues through coaching and corrective action as needed.
• Identifies trends, risks, and performance gaps; analyze root causes and drive workflow improvements to increase efficiency, accuracy, and revenue protection.
• Establishes and monitor performance metrics related to quality, timeliness, and throughput; escalate issues and recommend corrective actions.
• Collaborates with Finance, Patient Financial Services, Compliance, and Information Technology to resolve issues, support audits, and implement process or system changes.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

• Required:
  
  Associates - Business/Finance/Healthcare
• Preferred:
  Bachelors - Business/Finance/Healthcare

• Required:
  
  A minimum of 3 years Related Experience

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

• Sit:
  Frequently (34-66%)
• Stand:
  Occasionally (5-33%)
• Walk:
  Occasionally (5-33%)
• Stoop/Bend:
  Rarely (1-4%)
• Reach:
  Frequently (34-66%)
• Crawl:
  Not Applicable
• Squat/Crouch/Kneel:
  Rarely (1-4%)
• Twist:
  Occasionally (5-33%)
• Handle/Finger/Feel:
  Continuously (67-100%)
• See:
  Continuously (67-100%)
• Hear:
  Continuously (67-100%)

• Lift - Floor to Waist Level: Sedentary
• Carry:
  Sedentary
• Push/Pull:
  Sedentary
• Slide/Transfer:
  Not Applicable

• Indoor:
  Continuously (67-100%)
• Outdoor:
  Not Applicable
• Extreme Temperature:
  Not Applicable