Customer Service Representative Nights and Weekend
Job in
Grand Forks, Grand Forks County, North Dakota, 58203, USA
Listed on 2026-02-01
Listing for:
Planet Fitness - PF Baseline Fitness
Full Time, Part Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Service Representative
Reports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities- Answer phone calls politely and friendly to assist with questions or concerns.
- Take information calls and conduct tours.
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Customer Service:
Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. - Listening:
Actively listens to customers, empathizes, and works together to solve problems. - Problem Solving:
Recognizes and defines problems; analyzes relevant information; encourages alternative solutions; seeks additional assistance when needed. - Diplomacy:
Demonstrates tact and skill in all interactions using appropriate behavior and language. - Communication:
Communicates questions, concerns, or issues to a supervisor in a timely manner.
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs. less than 30% of the time
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness
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