Switchboard Operator - Contingent - Rotating Shift - Grand Blanc

Schedule:

Part Time 20 hrs./week. Rotating Shift
- This position will be rotating between day shifts and evening shifts, along with weekend and holiday rotations.

Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

• Receives and relays internal and external calls and provides general information according to protocol.
• Maintains desk directories, on-call list, reference guides and other associated reference materials.
• Operates beeper and paging system to contact personnel and code team.
• Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

Minimum of High School diploma.

Must have customer service experience and call center experience. Ability to work independently and in high stress situations. Call center experience is a plus. Must be able to multitask and work in a very fast-paced environment. Critical thinking skills and the ability to work independently is needed.

• Organization:
  Henry Ford Health Genesys Hospital
• Department:
  Telecom Switchboard 001
• Shift: Rotating
• Union Code:
  Not Applicable