Service Advisor

Overview

Join to apply for the Service Advisor role at Al Serra Auto Plaza
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Al Serra Auto Plaza is the hub of the Serra Automotive Group, which consists of 61 dealerships and 86 automotive franchises selling and servicing 27 brands across 7 states.

Bring your talent to the Al Serra Auto Plaza. Our opportunities for personal and professional growth and development are outstanding.

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customers with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

• Values - integrity, drive, team player
• Ability to learn and follow body shop process
• Ability to learn and utilize diagnostic tools and special equipment
• Possesses ASE (level 2 or above) or State Technician Certification(s)
• Body Shop experience with import or domestic brands and automotive service-related operations
• Experience in dealership systems

• Health:
  Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending Available

• Entry level

• Full-time

• Other
• Industries

Referrals may increase your chances of interviewing at Al Serra Auto Plaza.

Location:

Clarkston, MI