Client Service Representative CSRScheduling Client Satisfaction

Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Cresson, TX (In-Office)

Client Experience Team

Director of Client Experience

Full-time, in-office

Barnes Lawn Doctor Western Rim LLC is a locally owned, well-established lawn fertilization and pest control company serving the Cresson, TX community and surrounding area for over 20 years. We are a Christian-led, people-first organization committed to excellence, integrity, and intentional service. Our Why Serve others. Serve each other. Serve Him.

We value professionals who take ownership of their work, communicate clearly, and understand how their role directly impacts client loyalty and company performance.

The Client Service Representative (CSR) is a trusted, front-line professional responsible for managing scheduling-related communications and driving client satisfaction. This role requires sound judgement, strong communication skills, and the ability to independently resolve issues while collaborating closely with operations and leadership. This position is ideal for an experienced CSR who thrives in a structured environment, understands client behavior, and can balance efficiency with a high-touch client experience.

• Independently manage client scheduling, rescheduling, service skips, and special requests
• Serve as the primary point of contact for scheduling and service Онquiries
• Proactively communicate with clients through pre-notification calls and ECU outreach
• Confidently handle client concerns, de-escalate issues, and escalate appropriately when needed
• Respond to calls, voicemails, emails, and text messages within one business day
• Accurately document all client interactions, resolutions, and notes in company systems
• Process client payments with accuracy and attention to detail
• Drive client feedback initiatives, including review requests and NPS follow-ups
• Support retention efforts by identifying at-risk clients and coordinating next steps
• Coordinate free service calls and special treatments in alignment with company processes
• Leverage CRM and communication platforms to improve efficiency and service outcomes

• 4+ years of client service, call center or client support experience
• Demonstrated ability to manage high-volume client interactions independently
• Strong phone presence with professional tone and active listening skills
• Proven ability to resolve issues while maintaining client trust
• Advanced computer skills and experience working across multiple systems and databases
• Strong time management and prioritization skills in a fast-paced environment
• Reliable transportation; this is an in-office role

Ownershipubal mindset and accountability for outcomes

Calm, professional communication; especially in high-stress or escalated situations

Detail-oriented with a strong follow-through habit

Team-focused while comfortable working autonomously

Coachable, adaptable, and aligned with company values

Competitive pay based on experience

Health insurance and retirement plan

Paid vacation and sick time

Advancement opportunities within Client Experience or Operations

Stable, values-driven workplace with long-term growth potential

If you are an experienced CSR who values structure, accountability, and delivers a consistently excellent client experience, we invite you to apply.

All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.