Circulation Assistant II - Part Time

Job Purpose

Within this role, the candidate will promote ACPL’s values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary to the operation of the library system. This position works under the supervision of the Public Services Manager.

This position is a part-time, 25 hours per week, benefitted position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquiries and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.

• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch).
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phones and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

• High school diploma required; some college preferred.
• One year of customer service experience required.
• Bilingual (Spanish) is preferred.
• Flexibility in scheduling is required.

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem‑solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment.

• Reliability and consistent follow-through.
• Ethical conduct and confidentiality.
• Strong time management and organizational skills.
• Adaptability and willingness to learn.
• Commitment to creating a safe and welcoming library environment.

Health Insurance – Part‑time employees are eligible for medical/health (Cigna) benefits after a 30‑day waiting period. Dental & Vision Insurance – A voluntary dental (Delta Dental) and vision program (Superior Vision) is available to PT employees. Retirement Benefits – Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all part‑time employees working more than 1,000 hours annually.

Wellness Benefits & Programming – Employee Assistance Counseling Program, Employee Fitness Center, and Employee Health Center operated by Everside Health are available. Voluntary Benefits – Flexible Spending Accounts, Health Saving Account, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance, and more.

Please tell us why you are interested in working at a public library and in this position specifically.

How many years of experience do you have working in customer service?

• None
• Less than 3 years
• 5 years but less than 7 years
• 7 years but less than 9 years
• 9 or more years

Are you able to assist someone with basic computer functions and troubleshoot simple technology problems?

• Yes
• No

This position will work a combination of the following shifts, totaling 25 hours each week:
Monday: 10:00 a.m. – 3:00 p.m., Tuesday: 3:00 – 8:00 p.m., Wednesday & Thursday: 12:00 – 5:00 p.m., Friday: 1:00 – 6:00 p.m., and Saturday: 9:30 a.m. – 6:00 p.m. While there will be some flexibility in start time, there will be no negotiating afternoon, evening, or weekend obligations. Are you willing and able to accommodate this schedule?

• Yes
• No
• Required Question