Customer Project Manager

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Build and m aintain strong customer relationships (internal and external) and act as the primary point of contact for all assigned customers on status and performance and anticipates and fulfils customer needs to ensure their satisfaction and continued business. (From sales won until engine has been reinstalled and flying);

• Fully understand, implement and manage customer contracts. Carry out reviews to ensure compliance of contract requirements are met at all times ;

• Ensure the general customer relationship management and build/keep up a strong network of contacts in your market;

• Monitor and ensure customer satisfaction through all aspects of business including responsiveness, problem areas and resolutions, status reports, service rates, material supply, contract performance, KPI's, etc;

• Identifies, promotes and attracts new business from existing customer base to increase SAUK Engines business, sales and market share;

• Generates sales by providing information to customers regarding company capabilities, special programs and special pricing incentives;

• To monitor and manage the financial revenue (invoicing, turnover, gross margin, profit, cash and commercial concessions) generated from assigned customer base.

• Create the business forecast for your market and follow up on achievements by managing risks and opportunities;
• Review, update and manage the induction slots for the various product lines;
• Work with the CSR with their activities to foster customer services and ensure good contract performance as well as compliance with the contract terms and commitments;
• Identify, participate and manage continuous improvement initiatives;
• Provides alternative solutions to customer, including contractual changes
• Manages, investigates and resolves customer complaints with the team and respective department managers in an expeditious manner;
• Review and approve invoices for accuracy in terms of labour, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes, as required;
• Provides justification for deviations from the project plan and provide recovery strategy;
• Create, update and maintain all relevant reports and KPIs as required;
• Works across all departments to ensure that functional objectives are proactively met for production, procurement, quality control, logistics, and administrative functions;
• Reviews invoices for accuracy in terms of labour, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes;
• Creates and maintains Key Account Plans which include the strategy, detailed operational objectives, milestones and action plans to meet project performance goals;
• Ensure yearly pricing is obtained, approved and implemented on time;
• Carry out “Post Project Evaluations” and implement best practices and resolutions to issues identified;
• Manages and attends meetings to resolve problems and provide solutions as required;
• Creates, analyses and manages daily/weekly/monthly KPI's and reports for assigned customers both internally and externally;
• Conducts Customer visits and periodic program performance reviews;
• Create effective customer service procedures, policies, and standards;
• Maintain accurate records and document all customer service activities and discussions;
• Identifies potential problems in sufficient time and insure corrective action to be taken;
• Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Department Leader;
• Observes and reports any issues or…