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HelpDesk/Support Technical Support IT Support Desktop Support

IT User Support Intern

Job in Goshen, Elkhart County, Indiana, 46528, USA
Listing for: Goshen College
Apprenticeship/Internship position
Listed on 2026-03-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Position Summary

The IT User Support Intern will be part of the Information Technology User Support team and will have a hands‑on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include:

Responsibilities
  • Follow documented operating procedures and customer service guidelines for Help Desk support.
  • Receive, process, and respond to Help Desk tickets received from the ticketing system.
  • Effectively troubleshoot and solve desktop hardware and software issues.
  • Provide support and troubleshooting for Everence employees’ requests while establishing issue priorities and expediting resolutions.
  • Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned.
  • Assist Help Desk with asset management.
  • Eliminate and/or recycle outdated equipment and software.
    • Qualifications
  • Currently pursuing a bachelor’s degree in computer/information technology or other relevant focus.
  • Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities.
  • Highly organized, disciplined in time management, and possess a sense of urgency.
  • Ability to identify and solve problems effectively.
  • Interest in IT aspects and ability to pick up technical concepts quickly.
  • Ability to lift up to 20 pounds and move equipment.

    • Hours:

    Part‑Time during the Spring and Full‑Time during the Summer

    Location:

    Goshen, IN

    Please attach a cover letter in the process of applying for this position.

    Company Website:

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