IT - Help Desk Technician​/Level I - NOT Remote

Description

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Help Desk Technician/LI Support is a member of the IT team that also includes the Director of Information Systems. The role supports the mission and values of Maple City Health Care Center (MCHCC) by ensuring that the technical systems infrastructure runs smoothly and efficiently.

• Effectively manage Help Desk tickets in a timely manner
• Respond to staff issues via phone, email and chat
• Run diagnostics to resolve customer-reported issues
• Install, make changes, and repair computer hardware and software
• Follow up with staff to ensure issues are resolved
• Daily, Weekly, and Monthly systems audits to ensure high reliability
• Maintain internal inventory systems to ensure accuracy
• Create, edit, and modify existing team documentation of systems and workflows
• Demonstrate effective interpersonal skills
• Other duties that support our shared work, as assigned
• This description does not cover or contain a comprehensive listing of all activities

• A strong working knowledge of computer systems, hardware, and software
• Solid documentation and writing skills
• Good problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Self-motivated critical thinker
• Commitment to work collaboratively within the organization
• Effective interpersonal skills
• Bilingual:
  Spanish/English preferred

• Associate degree or above preferred, experience in lieu of education accepted
• Minimum 2 years in IT industry preferred

• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in the U.S.

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.

Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.