Utility Planning Specialist

Utility Planning Specialist

Full Time Perm

Way of Work:
Hybrid – 3 days in-office

Location:

Goshen, IN

Salary: $67,900 – $101,900, plus 8% annual bonus

At NIPSCO, our New Business department is a catalyst for customer growth, infrastructure expansion, and operational excellence.

Our team collaborates closely with clients to deliver comprehensive utility solutions. We specialize in planning and coordinating electric and gas services for a variety of projects—whether it’s a residential subdivision, a single‑family home, or a commercial development.

As a Utility Planning Specialist, you will play a key role in delivering exceptional service and technical expertise to our customers. In this role, you’ll manage the end‑to‑end execution of customer‑requested utility work, ensuring projects meet performance goals and regulatory standards:

• Research facilities and apply design standards to develop accurate plans for electric and gas services.
• Prepare pricing, invoicing, contracts, and manage order workflows from initiation to completion.
• Provide technical solutions and process insights that enable efficient installations for both customers and the company.
• Anticipate challenges, collaborate with internal and external stakeholders, and ensure timely in‑service delivery.
• Deliver an outstanding customer experience that fosters trust and repeat business.
• Perform occasional field work related to the design and implementation of customer projects.

If you’re detail‑oriented, customer‑focused, and passionate about utility infrastructure, this is an opportunity to make a meaningful impact.

• Design and manage gas and electric service projects, including new installations, upgrades, and relocations.
• Review CAD drawings and prepare permits, easements, and related documentation for project execution.
• Assess customer needs to recommend solutions, ensure compliance with standards, and prepare contracts.
• Calculate technical requirements such as demand, pressure, and fuel utilization for accurate design.
• Build strong relationships with customers and stakeholders while providing exceptional service and technical guidance.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

• Bachelor's degree or equivalent work experience
• 1+ year of experience working in the gas and electric utility space
• Strong communication and presentation skills
• Strong customer service skills

• Prior New Business Specialist experience
• Utility experience

This description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside their normal responsibilities in support of emergency operations.

Authorized to work in the United States without requiring sponsorship.

Value inclusion within your day‑to‑day responsibilities by respecting others' perspectives, engaging others' opinions, and creating a safe environment where people, ideas, and opinions are valued within your team, customers, and external partners.

Respect the unique lived experiences within your team, customers, and external partners by valuing different worldviews, challenges, and cultures that represent all walks of life and backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions),…