Customer Coordinator

Genesis Products is seeking a self‑motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.

• Fills orders using internal ERP System, communicate expected delivery date, and backorders.
• Understand customer needs and requirements, field customer questions and concerns.
• Support Outside Sales Rep.
• Communicate with various departments to troubleshoot, report, and track problems to insure on‑time delivery.
• Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
• Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
• All other duties as assigned.

• Strong written and verbal skills in responding to client needs with a positive and professional manner.
• Excellent verbal and written communications skills;
  Excellent listening skills.
• Possess people skills, data entry skills, and remain customer focused.
• Ability to multi‑task, prioritize, and manage time effectively.
• Proficient with Microsoft Office Word, Excel, and Outlook.
• Experience in customer service preferred.
• This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client‑driven business.