Industrial Inside Sales Manager

Key Responsibilities

The Inside Sales Manager is a hands-on sales leader responsible for managing a personal portfolio of customer accounts while overseeing, coaching, and developing the Inside Sales team. This role ensures exceptional customer experience, consistent execution of sales processes, and strong day-to-day performance across the team. The Inside Sales Manager will provide daily leadership, training, and performance management for Inside Sales Representatives, while acting as a strategic partner to Outside Sales Managers and internal departments to drive growth, accuracy, and on-time delivery.

• Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management
• Identify new sales opportunities within existing accounts and through inbound lead follow-up
• Research accounts, identify key decision makers, and generate interest in products and services
• Understand customer needs and requirements; proactively address questions, concerns, and issues
• Route qualified opportunities to appropriate Outside Sales Managers for further development and closure

• Provide day-to-day leadership and support to the Inside Sales team
• Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance
• Set clear expectations around responsiveness, accuracy, customer service, and teamwork
• Conduct regular one-on-ones, coaching conversations, and performance reviews
• Monitor individual and team workload, prioritization, and coverage

• Oversee order entry and ensure accuracy using the internal ERP system
• Facilitate daily open order management to ensure on-time delivery
• Communicate expected delivery dates and explain backorders to customers
• Review orders for accuracy and completeness prior to processing
• Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues
• Track and report team performance, trends, and opportunities for improvement

• Support Outside Sales Managers by fielding phone, email, and fax inquiries as needed
• Ensure the Inside Sales team delivers a high level of professionalism and customer focus
• Act as an escalation point for complex customer issues or concerns
• Maintain strong internal communication across departments to ensure seamless execution