General Merchandise Manager

Description

Job Data

Job Title:

General Merchandise Manager

Department:
General Merchandise Department

Supervisor:
General Manager

Manages employees and operations of the General Merchandise department. Coordinates sales promotions to grow the business.

• General Merchandise Department Operations
• Management
• Customer Service
• Promotions

• Ensure General Merchandise personnel are well trained and available when needed.
• Design displays for merchandise, which are appealing to customers. Make effective use of:
• Fixtures Wall Displays
• Show Cases Glass Cubes & Towers
• Mannequins Window Displays
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with P&A manager, if possible.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing Inventory reports.
• Work with the Inventory Manager to maintain an accurate up-to-date inventory management & control system.
• Collaboratively work with the Inventory Manager to order and receive merchandise.
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.

• Set policies and procedures for General Merchandise department.
• Manage employee performance (evaluate and counsel).
• Provide training for all General Merchandise employees:
  • Harley-Davidson University Programs
  • Dealer Shows & Expo’s
• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
• Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.
• Maximize return on investment of General Merchandise inventory.
• Grow the volume of General Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Collaboratively work with the Director of Marketing on promotional campaigns for merchandise.
• Communicate regularly with the Harley-Davidson Motor Company regarding:
• Policies Product Availability
• Product Style Options New/Future Product line Studies
• Benchmark other retailers to determine “best practice” standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal or General Manager, as requested.
• Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.

• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.

• Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spending.

• As Assigned

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all General Merchandise personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the General Merchandise business.

• 3-5 years' experience with retail sales and inventory management.
• Prefer knowledge and experience with Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• Normally indoors, however, some outdoor work is required during open houses or other events.