Telecaller​/Receptionist

JOB OBJECTIVE:

To manage inbound and outbound communication, front-office operations, and office coordination across multiple ventures of Lokmitra Ventures—including Porter Buddy, Gadget Buddy, Thela Buddy, etc.—while ensuring smooth telecalling operations, staff coordination, task tracking, attendance management, and data handling through Excel and micro-applications.

ROLE AND RESPONSIBILITIES

● Handle incoming and outgoing calls, emails, and client inquiries professionally for all ventures.

● Perform telecalling for lead generation, follow-ups, appointment scheduling, and customer engagement.

● Manage complete front-office and office operations, ensuring smooth daily functioning.

● Maintain and monitor attendance records of in-office team members and ensure punctuality and discipline.

● Track the in-and-out movement of staff, visitors, vendors, and field personnel.

● Assign tasks to in-house staff and field staff by creating tasks on the micro-application and ensure timely follow-ups and closures.

● Monitor task progress and escalate delays or non-compliance to management.

● Coordinate with advertisement teams working on chatbots to verify daily task completion and performance.

● Maintain Excel-based trackers for attendance, telecalling data, chatbot activities, task allocation, and follow-ups.

● Support client onboarding, documentation, and internal coordination across ventures.

● Welcome visitors, manage the reception area, and maintain a professional office environment.

● Schedule meetings, coordinate internal teams, and assist management in administrative tasks.

● Ensure adherence to office SOPs, internal processes, and professional conduct at all times.

KEY RESULT AREAS (KRAS)

● Telecalling & Lead Handling:
Effective handling of inbound/outbound calls and lead follow-ups.

● Outbound Calling:
Conduct cold calls and follow-up calls to prospective clients/leads from the provided database.

● Lead Management:
Qualify leads, provide basic information about our services, and schedule appointments for the sales team.

● Data & Reporting Accuracy:
Error-free maintenance of Excel trackers and internal reports.

● Front Office Management:
Greet and direct visitors, maintaining a professional and welcoming reception area.

● Handle all incoming physical and telephonic inquiries with a high level of hospitality.

KEY PERFORMANCE INDICATORS (KPIS)

● Call Handling Efficiency: ≥ 95% of calls answered within defined timelines.

● Follow-Up Compliance: 100% completion of scheduled telecalling, crowd management, and task follow-ups.

● Attendance Accuracy: 100% accurate attendance and movement records.

● Task Completion Rate: ≥ 95% of tasks closed within assigned timelines.

● Data Accuracy: ≥ 98% accuracy in Excel sheets, trackers, and reports.

● Office Discipline & Feedback:
Positive internal and visitor feedback on office management.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

● Bachelor’s degree in any discipline; a diploma in office management or communication is an added advantage.

● 0–3 years of experience in telecalling, reception, office coordination, or administrative roles.

● Basic to intermediate knowledge of MS Excel, Word, and Outlook.

● Familiarity with CRM systems, task management tools, or micro-applications is preferred.

PREFERRED SKILLS

● Excellent verbal and written communication skills in Hindi and English.

● Strong command over Excel for data tracking, reporting, and coordination.

● Good organizational, multitasking, and follow-up skills.

● Professional telephone etiquette and customer-handling skills.

● Ability to coordinate with multiple teams and ventures simultaneously.

● Proactive, disciplined, and detail-oriented with a problem-solving mindset.