Retail Service Specialist

Retail Service Specialist

O'Reilly Auto Parts – Goose Creek, SC

We are seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The candidate will also assume shift management responsibilities in the absence of the Assistant or Store Manager.

Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub‑to‑store, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in an efficient, friendly manner, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules, manage deviations with management approval, and clock in/out per company policy.
• Perform all store opening/closing duties, including day end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• All other duties as assigned.

• Required: Strong communication skills, Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts;
  Automotive systems and repair knowledge; ASE Certification;
  Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/ well‑being programs
• Tuition educational assistance programs
• Opportunities for career growth

Seniority level:
Entry level |

Employment type:

Full‑time

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option and provide your requested accommodation and position details.