Retail Store Manager

Overview

We are currently looking for the right Retail Store Manager to join our Team!

$17.00 to $22.40 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full-time service; additional weeks after one year and on each anniversary thereafter, with adjustments per state/local requirements. 120 hours after five years.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years, with adjustments per state/local requirements.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). A Store Manager is accountable for day-to-day store operations and promoting a positive/productive environment. They lead, coach, and develop store employees, recruit and retain top talent, and maximize financial goals while managing Customer Relations / Customer Satisfaction. The Store Manager sets the tone for a customer-centric environment and analyzes the store's financial statements to ensure goals are met and adjust as necessary.

The Store Manager commits to the company’s asset protection program through inventory control, policies, procedures, and securing customer loans. They promote the business using internal and external marketing tools and work to acquire new customers. All employees may work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. Actual pay is based on location, qualifications, and experience. This position reports to the area’s District Manager.

This is a representative list of general duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including cash and merchandise counts, and protect assets accordingly.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer processes for inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods; standing, stooping, walking, climbing, pushing, pulling, and lifting as required by law.
• D…