Dental Office Assistant

Overview

Crowfield Dental is looking for a Business Assistant to join our team. Heartland Dental supports the business and clinical needs of each supported dental office and fosters a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, after review among 1.5 million large and mid-sized companies in a nationwide study with a 5-star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with experience and potential for growth
• Access to on-demand Daily Pay

Crowfield Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a team that thrives on collaboration and communication
• Beautiful office
• Great team environment

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• TB test is required for all new hires in dental office positions; not applicable in FL & TN

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy, and all supported doctors share the goal of delivering high-quality care and patient experiences. Heartland Dental is committed to diversity and inclusion and provides equal opportunity in employment in accordance with federal, state, and local laws.