Customer Service Associate

Customer Service Associate at Precision Tune Auto Care

Location: Charleston, SC

We’re looking for a Customer Service Associate to be the first point of contact for our customers, both in person and over the phone. This role is essential in creating a positive experience for customers while ensuring smooth communication between the customer and the technician team.

Base pay range: $40,000.00 / yr – $75,000.00 / yr (actual pay based on skills and experience).

• Competitive pay with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• A supportive, team-oriented workplace culture.

• Greet customers warmly and provide professional, friendly service.
• Listen carefully to customer concerns and document repair/service requests.
• Communicate clearly and simply about recommended services, costs, and timelines.
• Answer phone calls and schedule appointments with courtesy and professionalism.
• Serve as a bridge between customers and technicians to ensure accurate, timely work.
• Provide status updates and follow up to keep customers informed.
• Help maintain a clean, organized, and welcoming front office.
• Support store sales goals through excellent service and customer retention.

• Previous experience in customer service, hospitality, or retail preferred. (Automotive not required)
• Strong communication and listening skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking skills.
• Basic computer and point-of-sale knowledge.
• Valid driver’s license required.

Precision Tune Auto Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Entry level

Full-time

Other

Motor Vehicle Manufacturing