Resident Experience Specialist

The Resident Experience Specialist is the mastermind of connection, culture, and elevated living. This role exists because we believe apartment living should feel intentional, vibrant, and deeply human — not transactional.

While other communities’ hand over keys and call it a day, we design experiences.

• Plans the high impact events that increases residents engagement.
• Curates thoughtful move-in moments with swag and welcome gifts
• Designs flyers, creates social buzz, and activates common spaces
• Connects neighbors who become real friends
• Helps coordinate community clubs, dog meetups, social gatherings, and spontaneous ideas
• Turns “just another apartment” into a place people are proud to call home

And it goes beyond events.

If a resident needs help carrying a package home, putting groceries in the fridge, figuring out how to meet people, or starting a community charity drive — the RES shows up. This is hospitality-level service in a residential setting. It’s thoughtful. It’s proactive. It’s different.

This position doesn’t exist with our competitors — and that’s the point.

We are intentionally creating a “community within a community.” A place where residents know each other. Where dogs have friends. Where local businesses partner with us. Where people renew not just because of rent — but because they feel connected.

If you are creative, energized by people, obsessed with experience, and want to build something that actually changes how apartment living feels — this is your role.

• Serve as a primary point of contact for residents and prospects
• Deliver elevated, hospitality-focused service
• Build authentic relationships that drive loyalty and renewals
• Design resident touchpoints that enhance engagement and satisfaction
• Gather feedback and implement improvements to elevate the living experience

• Plan and execute creative resident events
• Create opportunities for neighbors to connect (including pet-focused events)
• Organize lifestyle programming such as yoga, fitness classes, and social gatherings
• Foster organic interaction within shared spaces
• Cultivate a strong sense of belonging across the community

• Develop and grow our “Perks Partners” local business program
• Build relationships with local employers and organizations
• Attend networking events, chamber meetings, and job fairs
• Identify corporate housing and preferred employer opportunities
• Represent the brand throughout the Goodyear market

• Deliver personalized, consultative apartment tours
• Guide prospects through the application and move-in process
• Support occupancy goals (95%+ collected occupancy target)
• Drive retention efforts (65%+ renewal goal)
• Maintain accurate leasing activity in CRM systems (Entrata preferred)

• Monitor competitive market trends and positioning
• Conduct property and service-level surveys
• Participate in marketing events and open houses
• Showcase community culture through social media

• Partner with maintenance and management teams during lease-up and stabilization
• Assist with unit readiness and quality control walks
• Support work order follow-up and resident communications
• Ensure compliance with Fair Housing and company policies

• 1–3 years of experience in leasing, hospitality, sales, community engagement, or customer service (multifamily or BTR preferred)
• Lease-up experience strongly preferred
• Bachelor’s degree preferred
• Strong communication and networking skills
• Sales-minded with a service-first approach
• Experience with social media marketing
• Highly organized with strong follow-up skills
• Ability to work weekends and flexible schedules as needed
• Familiarity with property management software (Entrata preferred)