Store Manager Unassigned

Responsibilities

• Responsible for learning Walgreens’ operations and ways of working to lead “one‑box” (full store operations across front‑end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.
• Under the direction of the Store Manager, oversees the operation (front‑end and pharmacy) of a Walgreens store.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on‑the‑job training. Fulfill assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by the District Manager. Participate in one‑on‑one conversations with the Store Manager and District Manager to have continuous professional growth and demonstrate permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.
• Seek self‑development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, and seeking best practices.
• Learn and actively implement compliance standard operating procedures (SOPs) across front‑end and pharmacy. Gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience. Model and share customer service best practices.
• Monitor customer service, provide coaching, training, and develop plans for improvements in both the front‑end and pharmacy. Empower team members to find the most impactful resolution for customers; seek solutions that exceed customer expectations and build loyalty.
• Support the Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.

• Shadow the Store Manager, gain experience, perform and demonstrate proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrate the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Support the Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learn to maintain and react to the electronic surveillance system and ensure price accuracy, using reports and in‑store price audits.
• Learn to analyze inventory trends and supervise inventory management. Verify proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front‑end and pharmacy. Learn to supervise receiving, sticking, pricing, returning and transferring merchandise.
• Supervise operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provide for the safety and well‑being of team members; effectively utilize the Security Operations Center.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers and business partners.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.

• Learn to analyze financial & performance data for the store and pharmacy. Develop action plans to improve business results, including…