Service Coordinator

We’re Looking for a Proven Leader:
Scheduling & Staffing Coordinator

Please note:

This is not an entry-level position. We are seeking an experienced scheduling professional—someone who has mastered the fast-paced world of staffing coordination and thrives under pressure. If you’re new to scheduling or have no prior experience in staffing, this role is not the right fit.

Are you a dynamic problem-solver with a natural ability to manage complex scheduling challenges and keep operations running smoothly? Do you excel at juggling multiple priorities, communicating clearly under pressure, and building strong relationships with both staff and clients? If so, we invite you to join our team as a Scheduling & Staffing Coordinator—a pivotal leader in our home care organization.

You’ll oversee caregiver scheduling, manage staffing needs in real-time, and ensure that every client receives reliable, high-quality care. This position demands confidence, empathy, and a results‑driven mindset.

• Leadership Impact:
  You’ll play a key role in leading daily operations and ensuring our caregivers are supported and clients’ needs are met.
• Fast-Paced Problem Solving:
  You’ll take charge when the unexpected happens—crafting creative, strategic solutions to complex staffing challenges.
• People-First Culture:
  We value relationships and compassion. You’ll lead with empathy, understanding that caregivers are the heart of our mission.
• Autonomy & Innovation:
  You’ll have the opportunity to bring fresh ideas, improve systems, and shape how we deliver care through smarter scheduling.

• Staff Scheduling:
  Build, manage, and optimize caregiver schedules to ensure consistent coverage and excellent client care.
• Strategic Staffing:
  Balance caregiver availability, skill sets, and preferences with client needs to maximize efficiency and satisfaction.
• Crisis Management:
  Resolve last‑minute call‑offs or conflicts calmly and effectively.
• Communication:
  Maintain open, respectful communication with caregivers, clients, and families regarding schedule updates and changes.
• Support & Retention:
  Be a trusted resource for caregivers, promoting engagement and job satisfaction.
• Compliance & Documentation:
  Ensure all scheduling activities meet company standards and state/federal labor regulations.
• Collaboration:
  
  Partner with leadership and care management to align staffing decisions with business goals.

• Proven Experience:
  
  Minimum 2 years in scheduling, staffing coordination, or workforce management—preferably in home care, healthcare, or a service-based industry.
• Leadership & Ownership:
  You’ve successfully managed complex schedules and handled high-volume operations with professionalism and composure.
• Strong Communication:
  You can navigate difficult conversations, maintain positive relationships, and motivate others with confidence and empathy.
• Organizational Mastery:
  Exceptional attention to detail, follow‑through, and multitasking ability.
• Tech Proficiency:
  Comfortable using scheduling software and Microsoft Office Suite; quick to learn new systems.

• High school diploma or equivalent (some college or HR certification preferred)
• Experience leading teams or mentoring staff in a service-driven environment

• Competitive pay based on experience
• Career growth and advancement opportunities
• Supportive, collaborative work culture where your leadership is valued

If you’re an experienced, confident, and motivated professional ready to take ownership of a critical leadership role, we want to hear from you. Submit your resume and a brief cover letter highlighting your scheduling experience and leadership strengths. Join a team that values excellence, compassion, and strong leadership. Be the difference. Lead the schedule. Support the heart of care.