Facilities Program Manager, Refrigeration

Facilities Program Manager, Refrigeration

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Come see what’s cookin’ at Hello Fresh!

At Hello Fresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. We are the industry leader in meal‑kit subscription services and we’re growing all the time. We have distinct meal‑kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The Hello Fresh team is diverse, high‑performing, and international, and our work environment is an inspiring space where you can thrive as a result.

As the Refrigeration Program Manager, you will work with the maintenance teams, refrigeration technicians, vendors, food safety, engineering, and other departments to drive performance metrics of the refrigeration team. You will be responsible for the ongoing development and improvement of the refrigeration program. This will include development of preventative maintenance plans, achieving sustainability goals, driving efficiency of key performance metrics, overseeing IOQ processes, and working toward the betterment of all maintenance goals related to HVAC and refrigeration across the network.

• Maintain compliance with all safety, food safety, and security standards.
• Create and execute training classes specifically focused on technicians’ needs.
• Plan and host manufacturer‑led training courses for technicians based on needs.
• Review and give input on 3PS vendor quotes, service level agreements, and planned maintenance agreements.
• Successfully implement multi‑facility planned maintenance programs focused on building mechanical systems, to include HVAC, Refrigeration, Glycol systems, etc.
• Travel to multiple locations to provide instructor‑led training to MRE technicians.
• Participate in the interview and selection process for Industrial Refrigeration Technicians.
• Drive regulatory compliance on relevant EPA and OSHA regulations and standards.
• Develop and implement a long‑term strategy to absorb refrigerant and HVACR spare parts purchasing and storage.
• Ensure EPA refrigerant logs are accurate and properly maintained.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment, specializing in refrigeration and base building mechanical systems.
• Partner with construction on commissioning of new refrigeration and base building systems.
• Audit vendor work and provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.
• Oversee building project work as assigned.

• 8–10 years of experience with large commercial and industrial refrigeration systems.
• 3–5 years of leadership experience.
• Advanced understanding of rack system refrigeration and associated equipment.
• Current Environmental Protection Agency (EPA) Section 608 certification and the ability to certify as a proctor for EPA certification for MRE technicians.
• Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMP’s).
• Ability to conform to all OSHA, PSM, HAZMAT, and Hello Fresh safety programs and regulations.
• Ability to demonstrate understanding of proper handling and recycling procedures for chlorofluorocarbon (CFC), hydrochlorofluorocarbon (HCFC), hydroflu‑olefins (HFO), CO₂, and other industry standard refrigerant types.
• Advanced computer skills.
• Knowledge of general construction standards and techniques.
• Ability to read and understand drawings, schematics, and diagrams.
• In‑depth experience working with Heating, Air Conditioning, Ventilation, and Refrigeration systems to include controls, refrigerant handling, electro‑mechanical troubleshooting, proper system charging techniques, electrical and refrigerant safety protocols.
• Ability to travel as…