Medical Assistant; Behavioral Health

Overview

Join to apply for the Medical Assistant (Behavioral Health) role at Adelante Healthcare.

The Medical Assistant provides direct patient care and assists all patients and their families through the healthcare system by acting as a patient advocate. Duties include assisting providers during preparation and provision of patient visits, interviewing patients and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions.

• Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
• Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
• Obtain and record the patients’ vital signs according to protocol for patient age
• Prepare exam room and patient for the type of exam/procedure to be performed
• Maintain patient confidentiality following all HIPAA policies and procedures
• Document accurately all patient information in electronic health record
• Communicate in a timely and professional manner with patients and other members of the care team at all times
• Know and follow the eight rights of drug assessment and administration
• Know and follow procedures for immunization administration and storage
• Follow all medication policies and procedures for labeling, storing and use
• Know and utilize principles of universal protocols and National Patient Safety Goals
• Cleans and sterilizes instruments per protocol
• Has knowledge of surgical and diagnostic office procedures
• Correctly collect specimens, perform testing, and processes as indicated
• Provide clear instructions to patients regarding obtaining and collecting specimens
• Review patient plan and educate patient on discharge instructions
• All other duties as assigned (such as translation and travel to other locations)
• Identify medications and their indications for proper utilization
• Work independently and use critical thinking skills to solve issues under pressure
• Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers
• Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
• Facilitate patient care based upon approved standing orders and protocols
• Work collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation
• Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures
• Act as a mentor to the Associate Medical Assistants
• Use excellent customer service and communication skills
• Will perform patient outreach calls as needed
• Meet UDS & Quality-based measurements
• Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within the organization and help them navigate access to these services

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with one or more years’ experience
• Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years’ experience working as a Medical Assistant in a health care setting
• Certification to perform CPR for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Has one or more years as a medical assistant
• Effective communication…