Client Service Rep

Benefits:

• Bonus based on performance
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Location: 14555 W. Yuma Rd. #145, Goodyear, AZ 85338
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Pay: $20/hour, depending on experience
PTO: 7 days per year
Job Type: Full-time, Permanent Position

Our rapidly growing third‑party logistics (3PL) company is looking for a reliable, detail‑oriented Client Service Rep to join our Goodyear, AZ team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service. You’ll split your time between office responsibilities and hands‑on work in the warehouse, giving you a full understanding of our operations and the customers you support.

• Support and manage client accounts by serving as the primary point of contact for customer needs, questions, and special requests
• Provide high‑level customer service through online chats, email communication, and phone support
• Create, update, modify, and cancel orders with accuracy and urgency
• Track shipments and monitor order progress to ensure timely delivery and proactive communication
• Collaborate with warehouse staff to onboard new customers and ensure their storage, space, and handling needs are met
• Resolve issues related to billing, late shipments, inventory discrepancies, or claims
• Perform administrative tasks including sorting, filing, and data entry
• Assist with process improvements and support internal teams as needed

• At least 2 years of customer service or support experience
• Strong communication and interpersonal skills with a professional, service‑oriented approach
• Ability to work in both office and warehouse environments
• Comfort lifting 25+ pounds as needed
• Experience with distribution or warehouse processes preferred
• Shopify experience is a plus
• Strong attention to detail, follow‑through, and problem‑solving ability
• Confidence presenting information to teams or leadership
• 3PL, supply chain, or contract manufacturing experience is a bonus

• Hybrid‑style role involving office work and warehouse tasks
• Warehouse temperatures vary with weather
• Computer‑based work for most of the day

• Bonus opportunities
• Growing company with room to advance
• Supportive team environment
• Equal Opportunity Employer