Grooming Receptionist

We are looking for a dependable, organized, and customer-focused Grooming Receptionist to join our Goodyear team full‑time. This position is the first impression of our grooming department and plays a key role in ensuring both pets and their owners have a smooth, positive experience. The ideal candidate thrives in a fast‑paced environment, is confident multitasking, is experienced with POS systems, is comfortable with technology, understands appointment scheduling efficiently, and has a basic understanding of the grooming world.

They can also professionally handle all types of customer interactions.

• Greet customers and their pets in a warm and professional manner
• Schedule and manage grooming appointments accurately
• Answer incoming calls with proper phone etiquette
• Check pets in and out, confirming services and special requests
• Process payments and retail sales using the POS system
• Maintain accurate customer records and ensure receipts are sent correctly
• Communicate clearly with groomers regarding scheduling and client notes
• Manage multiple tasks efficiently during busy periods
• Handle customer concerns calmly and professionally
• Keep the reception area clean and organized

• Minimum 1 year of experience booking grooming appointments
• Previous receptionist or customer service experience preferred
• Experience working with POS systems required
• Comfortable and proficient with technology
• Understands appointment scheduling and grooming service needs
• Strong multitasking and organizational skills
• Excellent phone etiquette and communication abilities
• Ability to work with a wide range of customer personalities
• Comfortable working around dogs of all breeds and sizes
• Detail‑oriented, reliable, and solution‑focused
• Ability to stay calm under pressure

• Full‑time availability required
• Must be available to work weekends
• Ability to handle busy grooming peak times