Director, Cash Audit & Payment Services

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company;

we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at

GENERAL

SUMMARY:

The Director of Cash Audit & Payment Services provides strategic leadership and operational oversight across Dollar General’s end-to-end store cash handling, payment settlement, reconciliation, and tender control processes across 20,000+ retail stores. This role ensures the integrity of cash and electronic tender activity, the timely and accurate reconciliation of cash and non-cash accounts, and efficient settlement with external payment vendors and financial institutions.

POSITION PARTNERS CROSS-FUNCTIONALLY WITH: Store Operations, Loss Prevention, Treasury, Accounting, Legal, IT, Corporate Training, and internal and external auditors to maintain internal controls, drive operational efficiency, reduce expense leakage, and implement scalable process improvements. The Director leads continuous improvement initiatives, major cross-functional projects (including POS workflow changes), and provides analytical insights to support business decision-making.

Process Improvement, Strategy & Project Management (25%)

• Lead multi-department initiatives to improve efficiency, enhance system logic, reduce loss exposure, and streamline POS-related workflows.
• Partner with IT to test, approve, and release POS system updates, tender logic changes, and payment processing enhancements to ensure expected flow from the customer through financial reporting and reconciliation.
• Evaluate internal and external changes (e.g., new payment types, regulatory changes) to determine business impact and response strategy.
• Partner with FP&A to develop accurate forecasts and budgets for cash audit and payment services.
• Recommend and implement Operational Efficiency Improvements.

Leadership & Team Management (25%)

• Lead, coach, and develop a team of 20–25 auditors, analysts, coordinators, and supervisors responsible for cash audit, electronic payment settlement, and reconciliation activities.
• Establish performance expectations, develop succession plans, and foster a culture of accountability and service.
• Attract, motivate and train talent to support growth of the Company and its strategic initiatives.

Account Reconciliation & Clearing (15%)

• Oversee, review, and approve reconciliation of all cash and non-cash tender clearing accounts, deposit clearing, bank reconciliation interfaces, and payment offset activities.
• Coordinate with Treasury and Accounting to resolve open variances, automate clearing processes, and improve reconciliation accuracy.

Cash & Tender Audit Operations (15%)

• Oversee daily audit of store cash, cash over/short reporting, deposit verification, safe fund controls, and store exception resolution.
• Partner with Loss Prevention and Field Operations to assess variances, detect trends, and mitigate store-level compliance issues.

Payment Services & Vendor Settlement (10%)

• Direct timely settlement and reconciliation processes for electronic payments, including:
  • Credit/Debit card transactions
  • EBT and state benefit programs
  • Gift cards and store credits
  • Digital wallets and other emerging payment methods
• Manage chargebacks, disputes, and recovery processes, ensuring root cause prevention strategies are implemented.

Analytics & Reporting (5%)

• Develop dashboarding and reporting that identifies cash variance trends, expense leakage, shrink indicators, and store compliance risks.
• Supports planning of Admin and Retail budgets and monitors monthly expense control.
• Present analysis and recommendations to senior leadership to inform strategy and operational decision-making.

External Audit & Internal Control Compliance (5%)

• Act as primary liaison to external auditors for cash/tender-related audit procedures.
• Maintain and enhance internal controls, policies, and documentation (including SOX compliance).
• Ensure policies are communicated, updated, and consistently executed across the business.

KNOWLEDGE and

SKILLS:

• Operational Excellence & Continuous…