Senior Manager IT Operations & Services

Work Where You Matter. At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company;

we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at

As an IT Operations and Services Sr Manager you will manage the products and services of the business and will be responsible for acquiring and maintaining IT assets, forecasting demand and cost, and managing vendor relationships, etc.

• Defining and maintaining a catalog of services and operational scope of IT Operations and Services with a focus on a superior end-user experience. (use-cases, purchasing and inventory management, configuration services, coordinating support, etc.) 25%
• Identifying, acquiring, and maintaining the necessary assets and capabilities, while forecasting demand and capacity requirements of IT assets and acquiring additional capacity and capability as needed. 25%
• Identifying opportunities and creating roadmaps and marketing strategies for new “mass market” services and improvements to existing services. 25%
• Acquiring the necessary commitments from other IT domains to provide and support those newly proposed services and improvements. 10%
• Evaluating third-party service providers and determining the costs of device delivery, categorized by customer groups, and acquiring the funding for services and improvements. 10%
• Manage team members conducting operation activities of the assets. 10%
• Analyze incident and break/fix patterns with regards to the assets and engage in formal Problem Management practices to eliminate recurrences. 5%

Knowledge,

Skills and Abilities

(KSAs):

• Technical knowledge of various IT Infrastructure technologies and knowledge about the industry’s leaders.
• Budget and Financial Management skills: expense cost center and capital budget management. Quotes, PO’s, Invoices, Coupa, Anaplan – or equivalent budget management systems.
• Knowledge of retail technologies and knowledge about the industry’s leaders.

Work Experience &/or

Education:

• 8+ Years managing similar IT operations
• College degree in Business or CIS preferred but not required
• Appropriate IT or business certifications will be favorably considered – Dell, HP, Lenovo, IBM, Microsoft, ITSM, Apple, Cisco, Nutanix, Service Now, etc.